To expedite your return, please call us toll-free at 800-328-8996 for a Return Authorization (RA) number within 30 days of the invoice date.
Write the RA# on your return shipping label. You are responsible for return shipping charges.
Send the package back to us at: American Time; 140 3rd St. So.; PO Box 707; Dassel, MN 55325
Please enclose a copy of your invoice in the package and send to us within 60 days of the invoice date. Items returned within the first 60 days must be in the original packaging and in sellable condition or a minimum 25% restocking fee will apply. All items returned after 60 days from the original invoice date will be subject to a minimum 25% restocking fee.
Personalized, custom color or built-to-order items are made especially for you, and these items may not be returned. Our experienced staff will help you with your custom product selection.
If difficulty develops with a product while under warranty, American Time will, at our discretion, repair or replace your purchase. Use the return guidelines stated above to return your product for warranty work. This warranty does not cover labor/transportation costs for removal and/or installation of the unit for repair. Any repair, adjustment or modification to the product, other than by American Time, voids the warranty.